Privacy Policy

ServiceMaster Clean & Restore Sea to Sky ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us for services.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address when you contact us or submit a form.
• Service Information: Details about your property, the nature of damage, and service requirements you share with us.
• Website Usage Data: IP address, browser type, pages visited, and time spent on our site through standard web analytics tools.
• Communications: Records of your communications with us, including emails and phone calls (where permitted by law).

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the restoration services you request
• Coordinate with your insurance provider on your behalf (with your authorization)
• Send you service-related communications and updates on your project
• Improve our website and services based on usage patterns
• Comply with legal and regulatory requirements
• Protect against fraud and ensure the security of our operations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Insurance Providers: With your explicit authorization, we may share project information with your insurance adjuster or broker to facilitate your claim.
• Service Partners: With trusted contractors or sub-trades who assist in completing your restoration project, bound by appropriate confidentiality agreements.
• ServiceMaster Network: With the broader ServiceMaster of Canada network for operational and quality assurance purposes.
• Legal Requirements: When required by law, court order, or governmental authority.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

Your Rights

Under Canadian privacy law (PIPEDA) and applicable provincial legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to the collection or use of your information (subject to legal or contractual restrictions)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us using the information below.

Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Restoration project records are typically retained for a minimum of seven years for insurance and warranty purposes.

Third-Party Links

Our website may contain links to third-party websites (such as ServiceMaster of Canada or insurance company portals). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

ServiceMaster Clean & Restore Sea to Sky
Unit #308 - 1201 Commercial Way, Squamish, BC V8B 0V1
Phone: 778-770-1311
Email: info@servicemasterseatosky.com