Why Insurers Work With Us
Insurance companies work with ServiceMaster Sea to Sky because we make their adjusters' jobs easier, protect their policyholders, and minimize total claim costs through fast, professional response. We don't cut corners, we don't oversell scope, and we provide documentation that adjusters can act on immediately.
Our parent organization — ServiceMaster Clean & Restore — is one of Canada's most recognized restoration brands, and our national network means that adjusters who have worked with ServiceMaster anywhere in the country already know our documentation standards, our processes, and our quality.
What We Provide to Insurers
Industry-Standard Documentation
We prepare detailed scope of work documents using industry-standard estimating software that your adjusters recognize and accept. Moisture logs, psychrometric readings, equipment placement logs, and daily monitoring records are maintained throughout every project and available on request.
Rapid Response Reduces Claim Cost
Fast response is the single most effective cost-control measure in water and fire claims. Every hour of delay increases secondary damage. Our 24/7 dispatch means we're on site fast — reducing total claim costs compared to delayed response.
Direct Adjuster Communication
Our project managers communicate directly and proactively with your adjusters throughout every project. We flag scope changes early, provide updates regularly, and don't surprise adjusters with late supplements. Issues are resolved quickly because communication is clear from day one.
Policyholder Satisfaction
A policyholder who experiences a major loss and is well served by their insurer's restoration partner becomes a loyal customer. We treat every policyholder with care, keep them informed, and make sure they're satisfied with the result — which reflects well on the insurer who dispatched us.
Our Documentation Package
Every restoration project we complete includes a comprehensive documentation package for the claim file:
- Initial site assessment report with full photographic documentation
- Moisture map and thermal imaging reports
- Category and class of water damage determination
- IICRC S500/S520-compliant drying plan
- Daily moisture monitoring logs with equipment placement records
- Materials documentation for all items removed or treated
- Scope of work prepared in industry-standard estimating format
- Certificate of completion and final moisture verification report
Large Loss & Catastrophe Capability
For major losses and catastrophe events, we have the equipment inventory, the project management systems, and the ServiceMaster Recovery Management network backing to handle large claims that smaller local companies cannot. When a significant event affects multiple policyholders in the Sea to Sky corridor, we are equipped to respond at scale without compromising quality or documentation standards on any individual claim.
To discuss preferred vendor arrangements or to register your policyholders for priority response, please contact our operations team directly.
Contact Our Operations Team