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Emergency Resources & Immediate Tips

Damage from water and bacteria growth can begin within hours. Quick action protects your property and your family. Call us immediately — then review these tips while you wait.

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Wildfire Resources

Tips & recovery guidance

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Flooding Resources

Immediate action steps

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Windstorm Resources

Safety & damage tips

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Ice Storm Resources

Frozen pipes & ice damage

Emergency Guidance

What to Do Right Now

These immediate steps can significantly limit damage to your property while you wait for our team to arrive. Remember: your safety comes first.

💧 Water Damage

✓ Do These Things

  • Contact professionals immediately — bacteria growth begins within hours
  • Remove standing water by mopping and blotting where it is safe to do so
  • Lift wet area rugs and draperies to prevent warping and staining
  • Wipe moisture from wood furniture and place aluminum foil under legs
  • Relocate photos, paintings, and other artwork to dry areas
  • Keep books tightly packed on shelves to minimize warping
  • Open drawers, closets, and cabinets to allow air circulation

✗ Avoid These Mistakes

  • Do NOT enter rooms with standing water before electricity has been shut off
  • Do NOT use a regular household vacuum to remove water
  • Do NOT lift tacked-down carpeting without consulting a professional
  • Do NOT operate electrical appliances on wet surfaces
  • Do NOT disturb any visible mould — this can spread contamination
  • Do NOT turn up the heat thinking it will speed drying

🔥 Fire & Smoke Damage

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Act within 72 hours. Corrosive by-products from smoke and soot can cause irreversible etching and permanent damage in as little as 72 hours. Call us immediately at 778-770-1311.

✓ Do These Things

  • Seek professional help immediately — this is not a DIY situation
  • Air out the house if the temperature is above 60°F (15°C)
  • Clean metal fixtures, doorknobs, and hardware to prevent tarnishing
  • Replace furnace air filters to improve air quality
  • Tape damp cheesecloth over air vents to capture loose soot particles
  • Discard any opened food packages that may have been contaminated
  • Send smoke-damaged clothing to a qualified restoration cleaner

✗ Avoid These Mistakes

  • Do NOT touch any surfaces with bare hands — oils transfer and can set stains
  • Do NOT attempt to wash walls or ceilings yourself
  • Do NOT clean carpets or upholstered furniture on your own
  • Do NOT use any electrical appliances until they have been inspected
  • Do NOT operate ceiling fixtures if they have been exposed to water
  • Do NOT attempt to remove soot from walls with household cleaners

🔨 Vandalism

Fast action is required after vandalism to prevent further damage to your property and preserve evidence. Document everything and call us and your insurance company promptly.

✓ Do These Things

  • Document all damage thoroughly with photographs and a detailed list
  • Use a wet-dry (shop) vacuum for glass particles — sweep carefully
  • Scrape or blot debris gently — never rub
  • Wash exterior residue with plain water
  • Contact your insurance company promptly after calling us

✗ Avoid These Mistakes

  • Do NOT use household cleaning products on fabric or upholstery
  • Do NOT attempt chemical stain removal without professional guidance
  • Do NOT operate any damaged electrical equipment
  • Do NOT discard any items until they've been documented for insurance

Dealing With a Current Emergency?

Stop reading and call us right now. Every minute matters when it comes to limiting property damage.

For Immediate Help 24/7778-770-1311
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