When You Need Help After a Traumatic Event
Trauma site cleanup — also called biohazard remediation — is required after events that leave biological hazards in a living or working space. These situations are among the most difficult anyone can face, and the last thing you or your family should have to deal with is managing the cleanup yourselves.
Beyond the emotional impossibility of cleaning up after a traumatic event, there are serious health and safety reasons why biohazard remediation must be performed by trained professionals. Blood, bodily fluids, and other biological materials can harbour dangerous pathogens — including bloodborne viruses like HIV and Hepatitis B and C — that are invisible to the naked eye and can survive on surfaces for days to weeks. Without proper personal protective equipment, decontamination protocols, and disposal procedures, you risk serious illness.
Our team handles these situations so you don't have to. We work discreetly, professionally, and with deep respect for the people affected.
Situations We Handle
Unattended Deaths
When a person passes away and is not discovered for an extended period, biological decomposition creates a serious biohazard situation requiring specialized cleaning, disinfection, and deodorization. We approach these situations with the utmost respect and sensitivity for the deceased and their loved ones.
Crime Scenes
Once law enforcement has completed their work and released the scene, professional cleanup must occur before the space is habitable again. We coordinate with law enforcement and insurance as needed, following strict protocols for evidence preservation documentation before any cleaning begins.
Serious Accidents
Accidents involving significant blood loss or other bodily fluids — whether inside the home or on a property — require professional biohazard cleanup to ensure the area is safe for occupancy and to prevent disease transmission.
Sewage Backup
Major sewage backup is a Category 3 biohazard — raw sewage contains harmful bacteria, viruses, and other pathogens. Beyond water damage restoration, sewage events require thorough sanitization, Health Canada approved disinfection, and verification that all contaminated materials have been removed or treated.
Drug Lab Decontamination
Properties used for drug production — particularly methamphetamine manufacturing — are contaminated with toxic chemical residues that require specialized testing and decontamination. We follow provincial guidelines for lab cleanup and work with insurance and municipal authorities as required.
Hoarding with Biohazard
Severe hoarding situations often involve the presence of biohazard materials — accumulated waste, animal matter, or other biological hazards requiring remediation alongside the general cleanup. Our biohazard-certified team handles both aspects of complex hoarder cleanup situations.
Our Trauma Cleanup Process
Isolation & Scene Assessment
Our technicians arrive in unmarked vehicles and establish a discreet work perimeter. We conduct a thorough assessment of the affected area, identifying all contaminated materials and surfaces, and developing a remediation plan that addresses every biohazard element — visible and non-visible.
Remove Unsalvageable Materials
Porous materials that have been contaminated with blood or biological matter — including carpet, padding, drywall, flooring, upholstered furniture, and personal items — are typically non-restorable and must be carefully removed and disposed of. All removal is conducted using appropriate personal protective equipment and biohazard containment protocols.
Clean, Disinfect & Decontaminate
All remaining surfaces are thoroughly cleaned using Health Canada approved disinfectants effective against a broad spectrum of bloodborne and airborne pathogens. We work systematically to ensure complete coverage — including structural surfaces, subfloors, wall framing, and HVAC components that may have been contaminated.
Deodorization
Biohazard situations often produce severe, persistent odours from biological decomposition. We deploy advanced deodorization equipment — including ozone generators, hydroxyl machines, and thermal foggers — to eliminate odour molecules throughout the affected space, ensuring the area is truly odour-free before our work is complete.
Licensed Biohazard Waste Disposal
All biohazardous waste is contained in approved biohazard bags and containers, transported in compliant vehicles, and disposed of at licensed biohazardous waste disposal facilities in accordance with provincial environmental and health regulations. You receive documentation of proper disposal.
Verification & Documentation
Before declaring the remediation complete, we verify that all affected areas have been cleaned to a safe, habitable standard. We provide full documentation for insurance claims and, where applicable, for regulatory purposes.
Our Commitment to Discretion
We understand that situations requiring trauma cleanup are private and sensitive. Our team is trained not only in the technical aspects of biohazard remediation but also in the human dimensions of these situations. We:
- Arrive in unmarked vehicles at your request
- Work in plain clothing without identifying company markings visible to neighbours
- Communicate only with designated family contacts throughout the process
- Treat every family member and their loved one's memory with the respect they deserve
- Complete our work with minimal disruption to the household and community
- Maintain strict confidentiality regarding the nature of our work at your property
Insurance Coverage for Trauma Cleanup
Many homeowner's insurance policies include coverage for trauma and biohazard cleanup — but coverage varies widely between policies and insurers. We work directly with your insurance adjuster and can help you understand what is covered under your specific policy. Even if coverage is limited, we can provide a detailed claim package to support your submission.
Please don't let uncertainty about insurance coverage delay getting help. Call us at 778-770-1311 and we will assess the situation immediately — insurance questions can be resolved in parallel.